Refund and Returns Policy
At Vonzelo, we take pride in the craftsmanship and quality of our luxury women’s bags. Each product is carefully inspected before shipping to ensure it meets our high standards. We want you to love your purchase, but if for any reason you’re not completely satisfied, our Refund and Returns Policy ensures a smooth and transparent process.
1. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition as received
- Include all original tags, dust bags, authenticity cards, and packaging
- Be returned within 14 days of delivery
Items that show signs of wear, damage, or alteration will not be accepted for return.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Final sale or clearance items
- Customized or personalized bags
- Gift cards
3. Refund Process
Once your return is received and inspected, we will notify you by email about the status of your refund. If approved:
- Refunds will be processed to your original payment method within 5-10 business days
- Original shipping fees are non-refundable
- If the item is returned due to a fault on our part (e.g., wrong or defective item), we will cover the return shipping cost
4. Exchanges
We offer exchanges for a different color or style (subject to stock availability). Please contact us within 7 days of receiving your order to arrange an exchange.
5. Damaged or Defective Items
If your bag arrives damaged or defective, contact us immediately with photos of the item. We will arrange for a replacement or full refund at no extra cost.
6. How to Initiate a Return
To initiate a return or exchange, please contact us:
Vonzelo
1218 Walton Blvd, Michigan 48307, USA
Email: support@vonzelo.com
Phone: 0131 556 9674
Our support team will guide you through the process and provide a return shipping label if applicable.
7. Important Notes
- Vonzelo is not responsible for lost or stolen packages during the return process.
- Please use the provided return label or a trackable shipping method to ensure safe delivery.
- Refunds will only be processed after the returned item passes our quality inspection.
