Welcome to Vonzelo LLC! We're excited to get your youthful shoes and clothing to you as quickly and efficiently as possible. This Shipping Policy outlines our procedures and commitments regarding the delivery of your orders.
Order Processing Time All orders placed with Vonzelo LLC are processed and prepared for shipment within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Please note that during peak seasons or promotional periods, order processing may take a bit longer. If there will be a significant delay in the shipment of your order, we will contact you via email at support@vonzelo.com or by phone at +1 360-754-8000.
Shipping Coverage At this time, Vonzelo LLC ships exclusively to addresses within the United States. We do not offer international shipping.
Shipping Rates & Delivery Estimates Vonzelo LLC is delighted to offer Free Shipping on all orders, with no minimum purchase required. Once your order has been processed, you can expect delivery within 3-5 business days. While we strive to meet these delivery estimates, please understand that shipping times are estimates only and are not guaranteed. Delays can occasionally occur due to unforeseen circumstances or carrier issues.
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped. This email will contain your tracking number(s), which will become active within 24 hours of dispatch. You can use this tracking number to monitor the progress of your delivery directly through the carrier's website.
Damages or Lost Shipments Vonzelo LLC is committed to ensuring your products arrive safely and in perfect condition. While we are not liable for any products damaged or lost during shipping once they leave our facility, we are here to assist you through the resolution process. If you receive your order damaged, please contact us immediately at support@vonzelo.com with photos of the damage to the product and packaging. We will guide you through filing a claim with the shipment carrier. Please retain all packaging materials and damaged goods, as they may be required for the claim process. If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly. If issues persist, please reach out to our customer service team, and we will do our best to help.
Incorrect Shipping Address It is the customer's responsibility to provide an accurate shipping address at the time of purchase. If an incorrect or incomplete address is provided, and the package is returned to us, you may be responsible for re-shipping fees. Please double-check your shipping information carefully before submitting your order.
Contact Us For any questions regarding your order, our shipping policy, or assistance with a delivery issue, please do not hesitate to contact us. Our customer service team is available to help during our business hours.
Company Name: Vonzelo LLC
Website: https://vonzelo.com
Email: support@vonzelo.com
Phone: +1 360-754-8000
Address: 3369 Tates Creek Rd, Lexington, Kentucky 40502, United Customer Service
Hours: Monday-Friday 9AM-5PM EST