Return and Refund Policy
At Vonzelo LLC, located at 3369 Tates Creek Rd, Lexington, Kentucky 40502, United States, your satisfaction with our youthful shoes and clothing is our top priority. We understand that sometimes an item might not be quite right, and we’re here to help make the return process as smooth as possible.
30-Day Return Window
You have 30 calendar days from the date you receive your order to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and unwashed.
- In the same condition that you received it.
- In its original packaging, with all original tags still attached.
Items that show signs of wear, damage, or alterations, or are missing original tags and packaging, will not be accepted for return.
Non-Returnable Items
For hygiene and safety reasons, certain items may be non-returnable. This will be clearly stated on the product page. If an item is not explicitly marked as non-returnable, the general return policy applies.
How to Initiate a Return
To start a return, please contact our customer service team with your order number and the reason for the return.
Once your return request is approved, Vonzelo LLC will provide a prepaid return shipping label via email, along with instructions on how to package and send your item back to us. Please do not send your purchase back to the manufacturer or without first contacting us, as unauthorized returns may not be processed.
Return Shipping
Vonzelo LLC is happy to cover the cost of return shipping. We will provide a prepaid return shipping label for all eligible returns.
Restocking Fee
We believe in a transparent and fair return process. Therefore, Vonzelo LLC does not charge any restocking fees for returns.
Refunds
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please remember that it may take some additional time for your bank or credit card company to process and post the refund to your account.
Late or Missing Refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@vonzelo.com.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item for a refund, and then place a new order for the desired item on our website, https://vonzelo.com.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately within 7 days of receiving your order at support@vonzelo.com or +1 360-754-8000. Provide your order number and clear photos of the item’s condition or the incorrect item received. We will work quickly to resolve the issue, either by sending a replacement or issuing a full refund, including return shipping costs.
Shipping Information
While this policy focuses on returns, for your awareness, orders are typically processed within 1-2 business days. We offer free standard shipping on all orders within the US, with an estimated delivery time of 3-5 business days after processing. We currently ship only within the United States.
Accepted Payment Methods
For your convenience, Vonzelo LLC accepts the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal/Stripe
Contact Us
If you have any questions about our Return and Refund Policy, please don’t hesitate to contact us:
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