Welcome to Vonzelo LLC! These Terms and Conditions ("Terms") govern your use of the website https://vonzelo.com (the "Site") and the purchase of products from Vonzelo LLC. By accessing or using our Site and purchasing products, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms 

By visiting our Site, placing an order, or otherwise accessing any part of our services, you engage in our "Service" and agree to be bound by the following Terms and Conditions. These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the Terms of this agreement, then you may not access the website or use any services.

2. About Vonzelo LLC 

Vonzelo LLC operates an online store specializing in youthful shoes and clothing. We are a Sole Proprietorship based in the US.

3. Use of Our Website

  • Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.
  • Accuracy of Information: We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  • Prohibited Uses: You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

4. Product Information 

We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

5. Order Acceptance and Cancellation 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

6. Payment Information 

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Buy Now, Pay Later options: PayPal/Stripe

All payments are processed securely. Your financial information is never stored on our servers.

7. Shipping Policy

  • Order Processing: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day.
  • Shipping Region: We currently ship only within the United States. We do not offer international shipping.
  • Shipping Rates & Times: We offer Free Shipping on all orders.
    • Standard Shipping: 3-5 business days.
  • Delivery: Once your order has shipped, you will receive a shipping confirmation email with tracking information. While we strive to meet the estimated delivery times, Vonzelo LLC is not responsible for delays caused by the shipping carrier, adverse weather conditions, or other unforeseen circumstances.

8. Return and Refund Policy 

We want you to be completely satisfied with your purchase from Vonzelo LLC.

  • Return Window: You have 30 days from the date of delivery to initiate a return for eligible items.
  • Eligibility for Returns: To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
  • Non-Returnable Items: Certain items may be non-returnable; this will be clearly stated on the product page if applicable.
  • How to Initiate a Return: To initiate a return, please contact our customer service team at support@vonzelo.com or call us at +1 360-754-8000 during business hours. Please provide your order number and the reason for the return.
  • Return Shipping: Vonzelo LLC will provide a prepaid return shipping label for eligible returns within the 30-day window. You will not be responsible for the cost of return shipping.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days.
  • Exchanges: If you need to exchange an item, please contact us. The same return policy terms apply to items requested for exchange.

9. Intellectual Property 

All content included on the Site, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Vonzelo LLC or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.

10. Disclaimer of Warranties; Limitation of Liability 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. In no case shall Vonzelo LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

11. Indemnification 

You agree to indemnify, defend and hold harmless Vonzelo LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

12. Governing Law 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, US.

13. Changes to Terms 

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

14. Severability 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contact Information 

Questions about the Terms and Conditions should be sent to us at support@vonzelo.com or by mail to: Vonzelo LLC 3369 Tates Creek Rd Lexington, Kentucky 40502, United States Phone: +1 360-754-8000

16. Privacy Policy 

Your use of our Site is also governed by our Privacy Policy, which is available separately on our website. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.